SEDONA, Ariz. (August 1, 2016) - The Sedona Chamber of Commerce & Tourism Bureau’s Visitor Center is the first in America to offer personalized visitor services through text messaging.
The Sedona Chamber of Commerce & Tourism Bureau, partnering with Seattle-based Chatbox Inc., recently launched this new addition to its visitor services channels in response to the growing popularity of messaging as a primary communication tool.
“Offering our visitor information via text is one more way we can expand our reach and cater to our guests’ personal preferences as we guide them to Sedona’s many unique treasures”, Sedona Chamber of Commerce & Tourism Bureau President/CEO Jennifer Wesselhoff said. “Offering this service to Sedona’s almost 3 million visitors provides us with a unique way to connect to our visitors and answer their questions instantaneously. This program will add to the library of services that we provide and will elevate our relevance as Sedona’s tourism experts.”
Using the Chatbox® platform, the Sedona Visitor Center staff and volunteers are able to easily communicate with visitors via text by answering questions, providing tips and directions, suggesting local gems and sharing resources. Chatbox puts Sedona’s resources and attractions at their visitors’ fingertips, wherever they may be.
“Messaging is the new interface for travel. With no download, no phone calls, and no standing in line, anyone of the billions who use SMS each day can start a conversation with Sedona. Sedona is in the pocket of the 91 percent of U.S. mobile phone users who keep their smartphone within arm’s reach at all times,” Chatbox CEO Doug Miller said. “Even my mom will do this.”
The allure of texting correspondence is that visitors don’t need to have a computer or Wi-Fi access, nor do they need to download an app. Texting from the Visitor Center can also provide a quick and personalized approach to service, provide partner referrals, updates on traffic, weather conditions and even send a free digital Experience Sedona Visitor Guide.
“Providing this service to visitors is just another way to illustrate our commitment to innovation, communication and connection with our visitors and ensures that their stay in Sedona is a memorable one,” Wesselhoff said.
For more information about Sedona and how to connect with the Visitor Center, visit
www.visitsedona.com or text 800-288-7336.